Contact information

Contact information

Last updated: 12 November 2026

Email is the fastest route for anything about security cameras and webcams or fans and air circulators: orders, specifications, returns and delivery questions all reach the same inbox and are answered within one business day.

Where to reach us

MICHAEL SAVEA ALAALATOA
263 Black Barn Road, Hawke’s Bay, Havelock North 4294, New Zealand
Email: support@vynethra.shop
Phone: +64 800 586 791

Opening hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages that arrive at the weekend or on a public holiday are answered on the next business day.

How quickly we reply

Email is answered within one business day, and a message that includes the order number is always the quickest to resolve.

Returns address

Returns go to the Havelock North address above. Email first so the parcel can be matched to your order when it arrives.

Damaged or missing deliveries

Damaged on arrival: contact us within 48 hours of delivery. Not arrived: contact us within 7 days of the expected delivery date.