Refund policy

Refund and return policy

Last updated: 12 November 2026

Anything bought from MICHAEL SAVEA ALAALATOA can come back within 30 days of the day it was delivered, provided it returns complete and in the condition it was sent.

One email, then the parcel

Tell us first: support@vynethra.shop, order number, and what went wrong. The reply carries the Havelock North return address and a reference number, and without that reference the parcel takes longer to trace back to you.

What has to come back

Everything that came in the box goes back in it: cables, adapters, printed cards, brackets, cells and any accessory the product shipped with. Units that have been opened beyond normal use, dropped, or cleaned with a solvent fall outside this policy.

Faulty rather than unwanted

If the unit misbehaves rather than merely disappointing you — a camera that loses its feed, a webcam whose microphone hisses, a fan that clicks at low speed — send a short video and we treat it as a fault. Return postage is ours, replacement or refund is your choice, and the Consumer Guarantees Act 1993 sits behind all of it.

When the money arrives

Inspection takes up to two business days after the parcel reaches Havelock North; the refund itself is issued within five business days to the original payment method. Original postage is returned where the fault was ours.

Exchanges

If you would rather swap than refund — a different colour, a larger size, another model in the same family — say so in the return email and we will hold the alternative while your parcel is in transit, so the exchange happens once.

MICHAEL SAVEA ALAALATOA
263 Black Barn Road, Hawke’s Bay, Havelock North 4294, New Zealand
Email: support@vynethra.shop
Phone: +64 800 586 791